For Soontrue enterprise, we accumulated rich experience in providing timely, fast, accurate service in the course of eighteen years. We know, only the excellent after sales service can effectively safeguard the interests of customers, the company can get better development.
Soontrue upholds the company business creed “create social value and self value”and the service commitment“Customer is No.1" to create”soontrue service brand" through the rigorous, scientific, efficient ISO9000 quality management service process.
Quality and service guarantee
Soontrue group upholds the service concept of "clients + me= us" and "Customer is No.1" service commitment, to provide" one-stop service" to become the customer value partners.
Here, we make our promise to you.
| ① |
We provide six months warranty and life-long maintenance services |
| ② |
During the warranty period, if there are quality problems, we provide the in-time service for repair, replacement, installation, debug. |
| ③ |
We provide in-time service for machines installation commissioning and training. |
| ④ |
Service response within 24 hours; telephone service response within 10 minutes. |
| ⑤ |
After the warranty period, we continue to provide long-term preferential technology services, including technical support, product updates, rapid response to faults and personnel technical advisory. |
Service measures
| ① |
Six months warranty and life-long maintenance services
We provide six months warranty and life-long maintenance services, to solve the corresponding using and technical aspects. |
| ② |
Provide in-time installation commissioning and training services
We provide our customers of the plant installation and commissioning services, to provide the training for product operation, maintenance and other related product knowledge. |
| ③ |
提供7× 24小时服务
用户可以通过不同方式向客户服务中心提出服务申报。在下班后，用户可以直接拨打客户服务中心专人手机，我们确保用户的问题在任何时间都能得到及时的响应。 |
| ④ |
Ten minutes response
After receiving the call or mail from customers, our sales person will respond to the after sales case within 12 hours in case of time difference. |
| ⑤ |
To provide long-term technical advisory services
We will provide our customers a detailed technical advisory contact ways. They can get technical advisory by telephone, fax, letter and e-mail at any time. We will arrange the sales person to contact with our customers by E-mail, telephone to successfully resolve the problems. |
| ⑥ |
客户咨询
如果用户在使用过程中遇到相关问题需要咨询时， 可拔打客户咨询热线，由我公司工程师提供专业解答。 |
| ⑦ |
提供长期技术咨询服务
我们将提供给用户方—份详细的技术咨询联系办法，客户可以随时通过电话、传真、书函以及电子邮件等各种灵活的通讯手段向我司进行技术咨询。我司会根据具体的需求情况通过电话、E-mail、或指派工程师与用户进行直接沟通，以圆满解决用户的问题。 |
| ⑧ |
电话回访服与关怀服务
对每一个报修请求，公司都将有回访专员进行电话回访，征询用户需求的解决情况以及对服务的满意度情况，在对客户进行关怀服务的同时，监督售后服务人员的服务质量，并作为售后服务人员重要的考评指标. |
| ⑨ |
保修期后服务
For the products which are out of warranty, we will provide the machines maintenance considering the benefit of the customer including the technical upgrading, machines overall repairing. After using it for several years, we can assess it whether it needs the overall repair. We will provide the full set of equipment overhaul paid service and the personalized service. |
| ⑩ |
用户档案管理
由我公司专职人员对此次设备的型号及数量、运行与维护情况进行跟踪记录并存入计算机作为用户档案，以便为今后服务提供准确的信息。 |
| ⑾ |
监督服务
为保证整个设备的顺利实施和提供优质售后服务，我公司提供监督投诉电话，并保证接到用户投诉的1小时内给予回复。 |